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Q. How much does delivery cost?
A. Standard UK delivery is £5.00, including packaging costs (except Shetland Island, Channel Islands & Republic of Ireland)
Next Day delivery is £9.50 (subject to acceptance)
For any other location please refer to our delivery charts:
Q. Do you ship internationally?
A. Yes we do. However, please bear in mind any additional charges relating to customs clearance would be your responsibility.
Q. How do you calculate postage/shipping methods for my order?
A. Postage & shipping methods are calculated by the weight & dimension of the total order that will be sent. This also will depend on the country of address.
Q. How can I get my order quickly?
A. If you need your order quickly you can select overnight delivery (UK Only), the cost of this service £9.50.
Overnight delivery is subject to the size, weight & dimension of the order. If your order can not be accepted as an overnight delivery you will be contacted to be advise why.
Overnight delivery is also subject to busy periods and sometimes we may be unable to accept an order for overnight delivery due to the increase in lead times, should this be the case you will be notified, and where applicable the delivery charge will be amended accordingly.
Q. Do I have to order by a specific time for overnight delivery?
A. Yes if you require overnight delivery you must place your order before 12.00pm Monday-Thursday.
Orders placed after this time, needed for next day delivery, will be dispatched the next working day. I.e. If you place an order after 12.00pm Thursday and between 12.00pm Friday it will be dispatched Friday for delivery the following Monday.
Any orders placed over the weekend would not be delivered until the following Tuesday (Next day delivery only).
Q. What delivery methods do you use?
A. We use the following Delivery Methods:
Q. How long will my order take to arrive?
A. Standard delivery within the UK is normally within 3-7 working days once dispatched. However, some orders can be dispatched quicker but this cannot be guaranteed.
Next Day delivery is dispatched the same day for delivery the following day if the order is placed before 12:00pm Monday – 12:00pm Thursday. Any orders placed after 12.00pm on a Thursday will be dispatched on Friday but would not be delivered until the next working day.
Orders placed after 12:00pm Friday - Monday 12:00pm will be dispatched on Monday for delivery on Tuesday. (All Next Day Deliveries are Subject to Acceptance)
UK Mainland Express delivery is delivered in 2-3 working days.
Delivery to Europe is normally within 7-10 working days.
Delivery to the rest of the world is normally within 15-21 working days.
Please be aware that during our busy seasons, the dispatch time can be up to 21 days
Q. My order hasn't arrived within the specified delivery time?
A. We offer several different delivery options, each service provides an estimated delivery time and we always aim to deliver your parcel within this time frame.
Unfortunately sometimes orders can be delayed within the postal service and this could be for a number of reasons like public holidays, custom delays or even bad weather.
If you experience a delay with your delivery and the specified time frame suggested on our delivery page has expired then please contact the Customer Service department via our online "contact form" or on 0203 234 0049, and we will then begin an investigation to locate your order and provide you with tracking details.
Q. Do you offer Free Delivery on Specific Orders?
Yes we do, Carriage to UK Mainland addresses only for orders in excess of £125.00 net is free of charge, delivery will normally take 5-7 working days. Orders with a total value of under £125.00 will incur a minimum delivery charge of £6.50 UK only. For small UK orders placed before 12.00 noon we offer a next day service, (not guaranteed acceptance of all orders.) for the UK mainland only, at the price of £9.50 per order. Please be aware that next day delivery orders DO NOT qualify for free shipping. For international orders where a price does not appear, the price will be advised by email before an order can be dispatched. The price must be accepted in a return email before an order can be processed. (Telephone confirmations can not be accepted). Please also see our delivery charts for more information regarding international shipping costs.
Q. How do I return an item?
A. Once a returns number has been obtained please quote and return item/s to the following address:
Knightsbridge PME Ltd
Unit 21 Riverwalk Road
Please note NON food items only, please see section 11 of Terms & conditions for more information.
Q. How do I obtain a returns number?
A. To return an item, you must obtain a returns number by contacting us using the contact form or by calling our Customer Service Team on 0203 234 0049.
Q. I returned my order, how long will my refund take?
A. Please allow 5 - 10 working days for your parcel to reach us, once the items are received we will send you an email to let you know.
Q. What do I do if there is a problem with my return?
A. If you have difficulties with a return, please call our customer service team on 0203 234 0049.
Q. Do I have to pay for returns?
A. Unfortunately due to the incredible prices we offer our customers across our range, we are unable at present to offer free returns. However, if the return is due to a manufacturing fault then we will reimburse the postage costs on receipt of the goods after inspection.